Refund policy

Return & Refund Policy

Last Updated: August 12, 2026

At Greenelle, customer satisfaction is one of our top priorities. We want you to feel confident when shopping with us. That's why we offer free returns and refunds within 30 days for eligible purchases.

Please read the following policy carefully to understand our return and refund process.

1. 30-Day Return Policy

You may request a return within 30 days of receiving your order.

To be eligible for a return, the item should generally be:

Unused and unworn.
In its original condition.
Free from damage, stains, odors, or signs of use.
Returned with original packaging where reasonably possible.

We reserve the right to review the condition of returned merchandise before approving a refund.

2. Free Returns

Greenelle offers free returns for eligible purchases within the 30-day return period.

If you would like to return an item, please contact our customer service team before sending anything back.

Email: support@greenelle45.space

Please include:

Your order number.
The item you wish to return.
The reason for your return.
Photos of the product if it arrived damaged or defective.

Do not send merchandise to the store address unless our customer service team has provided return instructions.

3. Damaged or Defective Items

If your order arrives damaged, defective, or significantly different from what you ordered, please contact us as soon as possible.

Please provide your order number and clear photographs showing the issue. Our team will review the situation and work with you to find an appropriate solution, which may include a replacement or full refund.

4. Refunds

Once your return has been received and reviewed, we will process the applicable refund.

Approved refunds will generally be issued to the original payment method used for the purchase.

Depending on your bank, credit card company, or payment provider, it may take additional time for the refunded amount to appear in your account.

5. Exchanges

If you would like a different product or variation, please contact customer service.

Depending on product availability, we may recommend returning the original item and placing a new order.

6. Items That May Not Qualify

Returns may not be accepted for items that have been used, damaged after delivery, altered, or returned outside the 30-day return period.

Where applicable, hygiene-sensitive products that have been used may also be excluded from return eligibility.

7. Order Cancellations

If you need to cancel an order, contact us as soon as possible after placing the order.

We will make reasonable efforts to accommodate cancellation requests before an order has been processed or shipped. Once an order has entered fulfillment or shipping, cancellation may no longer be possible.